Managing Ecommerce Support and FAQ in Naologic

Providing excellent support and answering frequently asked questions (FAQs) is vital for any ecommerce website. In this article, we'll guide you through managing support and FAQ sections on your Naologic ecommerce storefront.

Setting Up Support Contact Details

To make it easy for your website visitors to reach out to your company for support, you can add your support phone number and email address. Here's how:

1. Access your Naologic workspace and select the "Ecommerce" tab.

2. Navigate to the "Storefront Configuration" menu.

3. Choose "Support and FAQ" from the menu.

4. Enter your company's support phone number and email address.

Once you've added your support contact details, they will be visible to your website visitors.

Managing Your FAQ Section

Creating and managing an FAQ section can help address common questions and concerns from your website visitors. To create and manage FAQs, follow these steps:

1. Access your Naologic workspace and select the "Ecommerce" tab.

2. Navigate to the "Storefront Configuration" menu.

3. Choose "Support and FAQ" from the menu.

4. Click on "Add FAQ" to create a new entry.

5. Enter your question and answer for the FAQ.

6. Click "Save" to add the FAQ to your website.

You can add as many FAQs as needed. To manage existing FAQs:

1. Access your Naologic workspace and select the "Ecommerce" tab.

2. Navigate to the "Storefront Configuration" menu.

3. Choose "Support and FAQ" from the menu.

4. Locate the FAQ you want to manage.

5. Click on "Edit" to make changes, or "Delete" to remove the FAQ.

By following these steps, you can create a comprehensive support and FAQ section on your Naologic ecommerce website, providing valuable information and assistance to your visitors. For more information on managing your ecommerce website, explore our Help Center articles on related topics.