Helpdesk Functions in Naologic Actions

Helpdesk Functions enable streamlined management of support tickets, email communication, and inbox monitoring. These functions are designed to enhance helpdesk operations, ensuring timely responses and efficient ticket handling.

Check Helpdesk Inbox

The Check Helpdesk Inbox function monitors the helpdesk inbox for incoming emails. This function is essential for automatically detecting and processing new support requests.

Save Helpdesk Ticket

The Save Helpdesk Ticket function creates or updates a helpdesk ticket based on received data. It ensures that support inquiries are properly logged and organized within the system.

Send Helpdesk Emails

The Send Helpdesk Emails function facilitates outgoing email communication from the helpdesk. This function is used to send replies, updates, or confirmations to users.

How to Add a Helpdesk Function

To add any of the Helpdesk Functions to an action:

1. Open the action you wish to edit.

2. Click on the "Add Function" button inside the action edit modal.

3. Search for the desired Helpdesk Function in the list of available functions.

4. Select the function to include it in the action.

5. Save the action settings.

Once configured, these functions integrate seamlessly into helpdesk workflows, enhancing communication, ticket management, and overall support efficiency.